“AN AWARENESS AND UNDERSTANDING OF DIFFERENT CULTURAL TRUST-BUILDING NORMS ACROSS COUNTRIES CAN GO A LONG WAY IN SMOOTHING AND ENHANCING WORK RELATIONSHIPS. CONVERSELY, A LACK OF AWARENESS AND UNDERSTANDING CAN BE FRUSTRATING AND PAINFUL.”
Summary
Building trust across cultures can be difficult. Still, it is vitally important; when individuals trust one another, they can work together effectively regardless of cultural differences. Based on 400+ interviews with leaders from America, Asia, Latin America, and the Middle East, this research identified three key things that leaders do to build trusting relationships across different cultures.
- Have the right mindset
- Learn about their colleague’s background and culture
- Understand the importance of both character AND results
Citation / Resource Download
- Mansour Javidan and Aks Zaheer. How Leaders Around the World Build Trust Across Cultures. May 27, 2019.
Related Resources
- Michael F. Tucker. Trust in Loose and Tight Cultures. May 2019.
- Liz Weaver. Turf, Trust, Co-Creation and Collective Impact. May 2018.
- 2013 Summit. Trust Breakers and Trust Builders. 2013